Shipping Destination

• Currently, we DO NOT ship to PO BOXES or APO.
• We will use FedEx Ground to ship your bike orders direct from US. 
• Accessories will be shipped by DHL.

Shipping Cost

• Shipping within Canada is free with no tax.
• Accessories shipments are Free.

Shipping Time

• In-stock items generally be shipped on the next business day. Delay ship-out may happen when special situations noted on the product pages.
• Once you place an in-store order, please allow 2-7 business days for the delivery.
• A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
• An estimated shipping date will be noted for pre-order products on the product pages.
• We are NOT responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

Shipment Adjustment

• NO CHARGE for changing the delivery address BEFORE you receive the shipping confirmation.
• Delivery address CANNOT to be changed if the item has already been delivered to the original address successfully.
• If you would like to change the bike color of your placed order, you must do so prior to your order being shipped.
• Please note that the delivery of the bike is signature required, if you miss all the delivery attempts, the bike will return to our storage. $200 CAD WILL BE CHARGED if you choose to reship the item; If you'd like to cancel the order, $200 CAD WILL BE CHARGED from your total refund.

Order Tracking

• Purchased with a registered BeeCoolBikes.com account: Go to My Account and check Order History to get your order status.
• Purchased without an account: Go to Track Your Order page, type in your order confirmation number to get your order status.
• Wrong shipping information provided may cause delay or failure of the delivery.

Order Adjustment

• If you place the wrong color or model and want to change the order, we can make the change under the following conditions:1. The e-bike hasn't been shipped by the time you contact us to make the change; 2. We can only make the change once and if you make the change, we can't adjust it twice, so please think twice before you decide to make the change.